“Now we receive inbound credit, loan and leasing applications automatically into our existing systems,
resulting in a faster and more efficient document workflow process - with a complete audit trail!”

The Problem
Like most financial organizations, MedChoice relies upon fax communications for most of its document management. Faxes are legally recognized documents and are a secure way to transmit sensitive financial information. MedChoice required a reliable method of handling over to 5000 multipage inbound faxes each month. The sheer volume of the fax traffic precluded using traditional fax machines, but more importantly MedChoice needed an electronic faxing solution that would integrate with their own internal software systems.

MedChoice has 5 different locations throughout the United States, so a hosted faxing solution was the best option. However, the perfect solution was difficult to find. “We looked at a number of other major providers, but none of them were offering what we considered to be a businessoriented solution,” said Phillip Hall, the Managing Partner of MedChoice Financial. “They had faxing solutions, but they weren’t designed to meet the needs of businesses. Their service and support options weren’t adequate and there was no way to get a product that could be customized to fit our needs.”

The Solution
Mr. Hall found the perfect product when he researched Biscom’s electronic faxing solutions. Biscom’s FAXCOM Anywhere, a hosted version of Biscom’s award-winning FAXCOM solution, turned out to be just the product MedChoice Financial was looking for. FAXCOM Anywhere provides a simple electronic faxing solution that lets users send and receive faxes to and from any email system or business application. With over 20 years of experience in providing enterprise-class faxing solutions, Biscom was easily able to implement a reliable electronic faxing solution that not only handles high fax volumes, but also supports extensive customization.

“...we like any solution where we don’t even have to think about it. There’s not much you could do to improve this service for me!”

“The open source nature of FAXCOM Anywhere was key to our decision,” said Mr. Hall. “We did a lot of research and realized that our best bet was to get Biscom to integrate with our system and manage our traffic for us.” MedChoice Financial can now receive inbound credit, loan and leasing applications as electronic files that are automatically imported directly into their existing systems. The result is a faster and more efficient document workflow process with a complete audit trail.

Even more important is the reliability of the FAXCOM Anywhere solution. “Our business depends on being able to process applications and for us the issue is uptime,” said Mr. Hall. “It’s critical to our business that FAXCOM Anywhere operates without a hitch.” Implementing the fax solution was effortless and MedChoice was easily able to set up multiple different fax lines for different workflows. Management is handled easily with FAXCOM Anywhere’s simple web-based administrative interface and Biscom’s legendary reliability and customer service have proved to be just what MedChoice was looking for. “We haven’t heard any complaints from any of our people since we implemented FAXCOM Anywhere,” said Mr. Hall. “The fax lines are never busy and we never have any trouble. All our employees are supported and all of them are happy – we like any solution where we don’t even have to think about it. There’s not much you could do to improve this service for me!”

Biscom Inc.
Biscom was founded in 1986 and pioneered the fax server marketplace, providing many of the world’s largest organizations with its award-winning FAXCOM fax servers. In addition to enterprise fax server products, Biscom also offers hosted fax services, secure file transfer and messaging solutions, file conversion software, and document workflow and automation tools. Biscom is headquartered in Chelmsford, Massachusetts.