Questions: (800) 477-2472

• Fax Service Basics
  • What is a fax?
  • What is a computer based fax?
  • What is a fax service?
  • What is a fax server?
  • Won't e-mail replace fax?
  • How do network fax servers improve efficiency?
  • How does Biscom help?
  • What is the difference among the Personal, Business and Enterprise Services?
    
    
• Sending Faxes
  • How do I send a fax?
  • Do I need a fax machine or any special equipment to send a fax?
  • What is the minimum information I need to send a fax?
  • What is the addressing string I enter in the "To" field or a new message?
  • Do I include hyphens in the fax number?
  • Do I prefix the fax number with a "1"?
  • What file types can attach to my fax message?
  • Can I create my own cover page for faxes?
  • Can I send international faxes?
  • What do I do if I have sent a fax, but have not received any messages that the fax has gone through or failed?
  • What do I do when I receive an error message for a fax I sent?
  • What information is contained in a Transmission Status Report?
  • Can I send faxes from a different e-mail address?
    
    
• Receiving Faxes
  • How do I receive faxes?
  • Do I need special programs to view my faxes?
  • Why can't I view my faxes?
  • What do I do if I am not receiving faxes?
  • What do I do if I receive a junk fax in my account?
  • Does FAXCOM Anywhere store my faxes?
  • Why is my fax number busy or not answering?
    
    
• Technical FAQs
  • What do I do if I forget my password?
  • How do I change my password?
  • I tried to sign in to my account, but I am getting a message that says I have and incorrect username or password. What do I do now?
  • What information is contained in a Transmission Status Report?
  • How do I use a digital scanner with FAXCOM Anywhere?
  • I tried to sign in to my account, but I am getting a message that says I have an incorrect username or password. What do I do now?
  • What is the difference among the Personal, Business and Enterprise Services?
    
    
• FAXCOM Anywhere Personal Service
  • What is a personal account?
  • How much does it cost?
  • Do I need a fax machine or any special equipment to use my FAXCOM Anywhere Personal Account?
  • Is there a limit on how many fax pages I can send / receive per month?
  • Can I keep my current fax number or forward faxes sent to my fax machine to my FAXCOM Anywhere Personal Account?
  • How I'm I billed?
  • How do I upgrade my trial account to a paid account?
  • How do I cancel my service?
  • If I cancel my service, what happens to my fax number?
  • What is the difference among the Personal, Business and Enterprise Services?
    
    
• FAXCOM Anywhere Business Service
  • What is the difference between the Business Edition and the Enterprise Edition?
  • What kind of privileges does the Business Administrator have?
  • How much does it cost?
    
    
• FAXCOM Anywhere Enterprise Service
  • What is the difference among the Personal, Business and Enterprise Services?
  • Can FAXCOM Anywhere work with our particular e-mail system?
  • Can I create my own custom applications with FAXCOM Anywhere Enterprise and/or integrate fax with existing applications?
  • What are the advantages of the high level integration provided by FAXCOM Anywhere Enterprise?
  • Once I have signed up, how do I get started with FAXCOM Anywhere Enterprise?