Receiving Faxes

• How do I receive faxes?
• Do I need special programs to view my faxes?
• Why can't I view my faxes?
• What do I do if I am not receiving faxes?
• What do I do if I receive a junk fax in my account?
• Does FAXCOM Anywhere store my faxes?
• Why is my fax number busy or not answering?

How do I receive faxes?

You receive faxes as e-mail messages in your e-mail inbox, with the fax as a PDF attachment to the e-mail message. You will need a program such as Adobe Acrobat Reader (available at www.adobe.com) to read the PDF file, but most PCs come with Acrobat Reader as a standard installation. Just open the PDF attachment as you would any other e-mail attachment.

Do I need special programs to view my faxes?

No. You view your faxes with Adobe Acrobat Reader (available at www.adobe.com).

Why can’t I view my faxes?

First, confirm that you have Adobe Acrobat Reader version 6.0 or higher installed on your system with which to open the fax. If you can’t view the fax because of its poor quality, it may be a problem with the sender’s fax machine. You can verify this possibility by sending a fax to yourself and inspecting the quality.

What do I do if I am not receiving faxes?

We forward your faxes to your e-mail address as soon as we get them. If, however, you have not received a fax that you know was sent to you, wait at least fifteen minutes before contacting us to allow your mail provider to receive and forward the fax to your account. Then, if you still have not received the fax, send an e-mail message to support@corp.faxcomanywhere.com or call (800) 477-2472.

What do I do if I receive a junk fax in my account?

While we never sell fax number lists to third parties, and while it is illegal to send “any material transmitted via facsimile that advertises the commercial availability or quality of any property, goods, or services,” it is still possible that you may receive unwanted commercial faxes. In such a case, please forward them to support@corp.faxcomanywhere.com with the word “junk” in the Subject field. If you have been charged for this fax, we will issue a credit to your account for the amount charged.

Does FAXCOM Anywhere store my faxes?

No. We do not store any faxes. Once they are sent to your e-mail account, they are deleted from our servers.

Why is my fax number busy or not answering?

If no one can successfully connect to your fax number, make sure the dialing format is correct (1 + area code + 7-digit local number if dialing from outside the local area). If the call to you is an international call, or made from a PBX system, additional dialing rules may also apply.

If your fax senders are experiencing this problem intermittently, it is possible that their local or long-distance phone companies are having problems connecting to your fax number.